Seller Policies & Responsibilities
The following policies outline the responsibilities of sellers participating in The Crafters Hive Market Place. Please review them carefully to understand your responsibilities when listing and selling products through The Crafters Hive Market Place.

Product Listings

Sellers are responsible for creating and maintaining their own product listings. Each listing should include:

• Clear, quality photos that accurately represent the product

• A complete product description, including size and other important details

• Accurate pricing

• Current inventory or availability

Sellers are responsible for updating or removing listings when an item is no longer available.

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Orders & Shipping

Sellers are responsible for fulfilling and shipping their own orders. Orders should be packaged carefully and shipped within the processing time stated in the product listing.

Sellers are responsible for:

Keeping track of incoming orders
Packaging items securely
Shipping orders within the stated timeframe
Providing accurate tracking information when applicable
Communicating promptly if there is an issue or delay with an order

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Customer Service & Communication

Sellers are responsible for providing professional and timely customer service for orders placed through The Crafters Hive Market Place.

Sellers should:

• Respond promptly to questions regarding their products or orders

• Communicate with customers if an order is delayed or there is a problem

• Work directly with the customer to resolve concerns related to their product or order

• Keep all communication professional and courteous

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Returns, Refunds & Order Issues

Sellers are responsible for addressing customer concerns related to their products, including damaged items, incorrect items, or other order issues.

Sellers should:

• Respond promptly when a customer reports a problem

• Work with the customer to resolve the issue fairly

• Follow The Crafters Hive Market Place return and refund policies

• Notify The Crafters Hive Market Place when assistance is needed with an order or refund

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Seller Payments

Sellers are responsible for maintaining accurate and up-to-date payment information for their seller account.

Sellers should:

• Keep their payout information current

• Review their sales and payment information for accuracy

• Notify The Crafters Hive Market Place promptly if there is an issue with a payment or payout

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Product Quality & Accuracy

Sellers are responsible for ensuring that the products customers receive match the photos and descriptions shown in their listings.

Sellers should:

• Provide quality products that meet the standards of The Crafters Hive Market Place

• Accurately represent colors, sizes, materials, and other product details

• Clearly disclose if an item is made to order or may vary slightly from the photos

• Check products for quality before shipping them to customers

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Taxes

The Crafters Hive Market Place is a tax-inclusive marketplace. Applicable sales tax is calculated, collected, and remitted through the marketplace. Sellers are not responsible for collecting or remitting sales tax on orders processed through The Crafters Hive Market Place.

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The Crafters Hive Market Place Policies

By participating as a seller, you agree to follow the policies and guidelines of The Crafters Hive Market Place. Policies may be updated as the Market Place grows or as changes are needed to better serve our sellers and customers.

Sellers will be notified of any significant changes that affect their participation.